Efficiency and effectiveness performance measures

Strategic objective 5:

‘The OfS is an efficient and effective regulator.’

We have three strategic outcomes under this strategic objective, and seven key performance measures (KPMs) to help us demonstrate progress against them.

20. Key performance targets met

In development:

We expect to specify this measure during spring 2020

This will look at our overall performance by showing the percentage of key performance targets we meet.

If we are well managed and appropriately structured, we will see improvements against this metric.

21. External survey of perceptions of the OfS

In development:

We expect to specify this measure during winter 2019-20

To understand how well the OfS is managed and structured, we will look at the perceptions of our stakeholders, especially students.

The survey will cover a broad range of OfS activities, including our relationships with UKRI and Research England.

22. OfS staff survey results on the extent to which staff understand and feel they contribute towards the OfS’s strategic objectives

In development:

We expect to specify this measure during spring 2020

If our staff understand what they are contributing towards and why, they will be better equipped to perform their roles and the organisation will be more effective.

23. OfS staff survey results on staff satisfaction

In development: 

We expect to specify this measure during spring 2020

Staff satisfaction will be a strong indicator of how well managed the organisation is, and how supported staff feel.

24. Ratio of performance against targets to annual spend

In development: 

We expect to specify this measure during winter 2019-20

The OfS needs to deliver results in a cost effective, sustainable way. This measure will allow us to track the extent to which we do so.

25. The number of internal support function standards that are met

In development:

We expect to specify this measure during winter 2019-20

This will measure whether the OfS has in place the process, infrastructure and resources it needs to meet its objectives.  

26. Regulatory burden

In development:

We expect that our current work will provide sufficient data to allow us to report on the effect of our activities on providers in late 2020

A risk-based approach to regulation should see the dual benefit of students being better protected and providers (collectively) experiencing less burden. We want to track regulatory burden to help us to reduce it over time.

We do not, however, want to reduce it to a level which means students are not protected.

We are currently working to implement our approach to assessing the impact of our regulatory activities, to ensure that changes made to regulatory policies are proportionate. We will also be conducting work to understand the baseline level of burden currently experienced by providers (of all kinds) complying with the OfS’s regulatory framework.

Feedback

We welcome feedback on the key performance measures, including on our overall approach and on individual measures. If you have any comments or queries, please contact Josh Fleming at .

If you have any queries about the statistics published as KPMs, please contact Hannah White at .

The Office for Students is committed to following the Code of Practice for Statistics for the statistics it produces. See more information and our statistics release schedule

If you have any other questions or complaints about statistics produced by the Office for Students, please contact Mark Gittoes, Head of Profession for Statistics, at  or call 0117 931 7052.

Last updated 18 December 2019
18 December 2019
Specification dates updated

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