Efficiency and effectiveness performance measures

This will look at our overall performance by showing the percentage of key performance targets we meet.

If we are well managed and appropriately structured, we will see improvements against this metric.

To understand how well the OfS is managed and structured, we will look at the perceptions of our stakeholders, especially students.

The survey will cover a broad range of OfS activities, including our relationships with UKRI and Research England.

If our staff understand what they are contributing towards and why, they will be better equipped to perform their roles and the organisation will be more effective.

Employee engagement is a strong indicator of staff satisfaction. Engaged staff are more likely to perform at a high level, drive forward innovative approaches, support each other and create the culture we want to see in the organisation.

The OfS needs to deliver results in a cost effective, sustainable way. This measure will allow us to track the extent to which we do so.

This measure looks at whether the OfS has in place the process, infrastructure and resources needed to support our objectives.

The OfS aims to minimise regulatory burden. We want to track regulatory burden so we can reduce it. However, we do not want to reduce it too much. This would mean too little protection for students and taxpayers.

We publish five quantitative measures under KPM 26. These monitor five activities that cause regulatory burden for providers.

The OfS uses these measures to understand the administrative burdens we place on providers. This allows us to be an efficient and effective regulator.

We welcome feedback on the key performance measures, including on our overall approach and on individual measures. If you have any comments or queries, please contact Josh Fleming at [email protected].

If you have any queries about the statistics published as KPMs, please contact Hannah White at [email protected].

The Office for Students is committed to following the Code of Practice for Statistics for the statistics it produces. See more information and our statistics release schedule. 

If you have any other questions or complaints about statistics produced by the Office for Students, please contact Mark Gittoes, Head of Profession for Statistics, at [email protected] or call 0117 931 7052.