Efficiency and effectiveness performance measures

This will look at our overall performance by showing the percentage of key performance targets we meet.

If we are well managed and appropriately structured, we will see improvements against this metric.

To understand how well the OfS is managed and structured, we will look at the perceptions of our stakeholders, especially students.

The survey will cover a broad range of OfS activities, including our relationships with UKRI and Research England.

If our staff understand what they are contributing towards and why, they will be better equipped to perform their roles and the organisation will be more effective.

Staff satisfaction will be a strong indicator of how well managed the organisation is, and how supported staff feel.

The OfS needs to deliver results in a cost effective, sustainable way. This measure will allow us to track the extent to which we do so.

This will measure whether the OfS has in place the process, infrastructure and resources it needs to meet its objectives.  

A risk-based approach to regulation should see the dual benefit of students being better protected and providers (collectively) experiencing less burden. We want to track regulatory burden to help us to reduce it over time.

We do not, however, want to reduce it to a level which means students are not protected.

We are currently working to implement our approach to assessing the impact of our regulatory activities, to ensure that changes made to regulatory policies are proportionate. We will also be conducting work to understand the baseline level of burden currently experienced by providers (of all kinds) complying with the OfS’s regulatory framework.

We welcome feedback on the key performance measures, including on our overall approach and on individual measures. If you have any comments or queries, please contact Josh Fleming at [email protected].

If you have any queries about the statistics published as KPMs, please contact Hannah White at [email protected].

The Office for Students is committed to following the Code of Practice for Statistics for the statistics it produces. See more information and our statistics release schedule. 

If you have any other questions or complaints about statistics produced by the Office for Students, please contact Mark Gittoes, Head of Profession for Statistics, at [email protected] or call 0117 931 7052.