Solutions to some potential problems you may encounter using the look-up are provided here. If you have an additional problems or comments please contact William Rimington at [email protected].
Nothing is displayed after search
The postcode or partial postcode searched was not found in our database. Please ensure your postcode is correct and did not include spaces.
If you did not include spaces and still no results are returned then the postcode does not exist on the May 2019 Office of National Statistics postcode directory.
More than one postcode is displayed when searching a full postcode
This problem can occur when two postcodes share identical characters (for example, “A111AA” and “ZA111AA”). Entering your postcode search in quotation marks will solve this problem.
Full England/Scotland/Wales/Northern Ireland map displayed
The postcode searched exists on the database but does not have an associated CASWARD or MSOA. See the table below the map for the reason why.
Unexpected postcodes returned during partial search
The partial postcode search will return any postcode containing the characters searched and not only those beginning with those characters. For example, searching “AA” would return any postcode containing those characters such as “AA11BB” and “ZY11AA”. Try limiting your search to a single postcode.