Operational measures

OM 1: Reportable events

OM 1 measures our performance in resolving incoming reportable events.

OM 1A: Number of reportable events received, resolved and remaining open

OM 1B: Maximum length of time we expect to take to resolve a reportable event

Up to 40 days

As at 31 December 2023

Resolution times for individual reportable events by date received, showing mean and upper control limit

Reportable events are an important component of our risk-based approach to regulation. They contain information from a provider that is directly relevant to our regulatory activity. We use this to update our assessment of the risk that a provider may breach its conditions of registration and consider whether any intervention is necessary.

It is important that we consider the information in incoming reportable events quickly so that we have up-to-date risk assessments. If our approach for reportable events is efficient, we would expect short resolution times and few unresolved cases.

New guidance for providers about reportable events came into effect on 1 January 2022.

OM 1 includes data on reportable event cases received between 1 January 2022 and 31 December 2023.

OM 1A shows that, between 1 January 2022 and 31 December 2023, we received 963 reportable event cases and resolved 887 cases.

We received 255 of these cases between 1 July 2023 and 31 December 2023. We resolved 247 cases in this period. At the end of December 2023, we held 76 unresolved reportable events cases.

OM 1B shows that, at 31 December 2023, the maximum length of time we would expect to take to resolve a new reportable event case was 40 days.

The chart that accompanies OM 1B shows the number of days taken to resolve each reportable event and how this varies over time. We plot an upper control limit to help us understand this variation. The upper control limit for this chart was 40 days as at 31 December 2023. This means that the maximum time within which we currently expect to resolve a reportable event is 40 days.

We use this chart to understand our current performance and to prompt questions about what may be causing the variation we can see in the data. This helps us identify ways we can improve our regulatory activity.

These measures are based on data from our internal systems about the individual reportable events we receive and resolve.  

A reportable event is considered resolved when:  

  • the information contained in it is considered; and either 
  • no further action is required at that time; or  
  • the case is progressed to further regulatory action, such as investigation. 

The upper control limit is calculated for a set of consecutive reportable event resolution times. It is three standard deviations from the mean for this set of data.

New guidance for providers about reportable events came into effect on 1 January 2022. The data shown here is based only on reportable events that were first recorded after the new guidance took effect. Any reportable events recorded before the new guidance took effect are not included.  

The OM 1 data shown here is slightly different to that previously published. This is as a result of retrospective correction of the data. The data used for our key performance measures is unaffected.

Published 19 October 2022
Last updated 18 April 2024
18 April 2024
Updated with most recent data
18 December 2023
Updated with most recent data
08 June 2023
Updated with the most recent data

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