Guidance for providers about student and consumer protection during the coronavirus (COVID-19) pandemic

This document provided guidance for registered providers about how the Office for Students (OfS) approached the regulation of student protection during the period of disruption resulting from the coronavirus (COVID-19) pandemic.

This guidance applied from 9 June 2020 and is no longer in effect as of 12 May 2022. Read our letter to providers which rescinded the guidance.

OfS 2020.29
10 June 2020

Coronavirus (COVID-19)

See guidance for higher education providers
Published 10 June 2020
Last updated 12 May 2022
12 May 2022
The guidance on student and consumer protection during the pandemic no longer applies from 12 May 2022.
20 October 2021
Added link to our letter of 20 October 2021 to registered providers, setting out the reportable events requirements that will be in place from 1 January 2022.
05 March 2021
This guidance was updated to ensure it continues to be appropriate in the current lockdown. The updated version also includes a reference to our recently published guide on notifications, and notes that where changes to student protection plans are requested, we will consider these, but providers will need conduct risk assessments in relation to continuation of study.

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