Student protection

Students as consumers 

When registering with the Office for Students, all providers have to complete a self-assessment showing how they’ve given due regard to guidance about how to comply with consumer law.

We suggest the CMA’s guidance for higher education providers as a starting point.

Our expectations for students

We expect providers to make sure that: 

  • prospective students can access the information they need to make the choices that are best for them
  • all students understand what they can expect in terms of teaching and support available
  • students have access to clear, accurate and timely information at all stages of their education experience. This includes information on course content, structure and total course costs
  • contracts are understandable, fair and transparent. If things do go wrong, students should have access to a clear complaints handling process.

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