When registering with the Office for Students, all providers have to complete a self-assessment showing how they’ve given due regard to guidance about how to comply with consumer law.
We suggest the CMA’s guidance for higher education providers as a starting point.
Our expectations for students
We expect providers to make sure that:
- prospective students can access the information they need to make the choices that are best for them
- all students understand what they can expect in terms of teaching and support available
- students have access to clear, accurate and timely information at all stages of their education experience. This includes information on course content, structure and total course costs
- contracts are understandable, fair and transparent. If things do go wrong, students should have access to a clear complaints handling process.