The NSS is a valuable source of information for both institutions and for prospective students. So it’s important to ensure the integrity of the NSS data.
Users of the data need to know that students who complete the survey have not been influenced by their institution, or any other parties, to respond in a way that doesn’t reflect their true opinion.
The OfS is responsible for managing the process of investigating concerns that students have been inappropriately influenced.
To raise a concern, email [email protected].
If the concern relates to an institution outside England, the OfS will liaise with the relevant funding body.
The process that will be followed by the funding bodies is set out in full in the allegations procedure.
Read the NSS allegations procedure
The Higher Education Funding Council for Wales (HEFCW) has published the Allegations procedure in Welsh (Cymraeg).
Good practice guidance
The procedures are underpinned by good practice guidance provided to institutions by the survey agency Ipsos MORI.
Read the good practice guidance
Guide for students
A short guide for students is also available. This sets out what’s meant by inappropriate influence and explains how to raise concerns.
Read the student summary
Broader data integrity concerns
Concerns about other aspects of NSS data integrity may be raised and resolved through other routes, depending on the nature of the issue. These are presented below.
Use and publication of NSS results
Complaints and notifications
Institutional data amendments or errors
Concerns about the use of data by institutions should be directed to the Advertising Standards Authority or the Competition and Markets Authority.
Concerns about financial irregularity and impropriety, waste and fraud at funded institutions should be routed to the appropriate funder or regulator.
In the case of the OfS, concerns should be routed through our complaints and notifications process.
The OfS uses a number of different data sources. Sometimes institutions request that this data be amended. The OfS’s data amendments panel assesses all proposed amendments and judges whether the identified errors are widespread and significant enough to require action.
For the NSS, the OfS assesses these amendments on behalf of the UK funding bodies.