Official statistic: Key performance measure 10

Students responding positively to the NSS question on overall satisfaction


Satisfaction in 2020-21

We are working on a target for this measure

What does this show?

We want to measure how far students are satisfied with their overall experience of higher education. In 2020-21, the majority of students (75 per cent) rated their overall experience of their course positively, down from 82 per cent in the previous year. The 2020-21 survey was conducted in spring 2021, during the coronavirus pandemic.

This National Student Survey question on overall satisfaction allows students to consider the factors which they think are most important when reflecting on their higher education experience as a whole.

Students are surveyed in the spring of their corresponding academic year. For example, students in the 2019-20 academic year were surveyed in the spring of 2020, and were in the 2020 NSS.

Get the data

About the measure

The measure shows trends in overall satisfaction based on responses to question 27 in the National Student Survey

  • Frequency: Annual
  • Population: Undergraduate final-year students taught at higher education providers in England
  • Data Sources: National Student Survey
  • Available: July of the academic year in which a student graduates.


If you have any queries about the statistics published as KPMs, please contact Matthew Jones at [email protected].

If you have any queries about our overall approach or on individual measures, please contact Josh Fleming at [email protected].

Last updated 09 September 2021
09 September 2021
Annual update
15 July 2020
Annual update
05 March 2020
Population definition updated

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