Experience performance measures

Strategic objective 2:

‘All students, from all backgrounds, receive a high quality academic experience, and their interests are protected while they study or in the event of provider, campus or course closure.’

We have four strategic outcomes under this strategic objective, and seven key performance measures (KPMs) to help us demonstrate progress against them.

8. Diversity of provision

In development:

We expect to specify this measure during winter 2019-20

We want to see a diverse, innovative and high-quality sector that provides meaningful choice for students.

This measure will seek to capture how far sector diversity has enabled students to choose different forms of higher education.

9. Geographical changes in availability of particular type of higher education provision

In development:

We expect to specify this measure during winter 2019-20

We are particularly interested in geographical diversity. Many students are not geographically mobile and study in the region in which they live. This is especially true for certain demographics, including those from underrepresented backgrounds, carers, and mature learners.

10. Students responding positively to the NSS question on overall satisfaction


Satisfaction in 2018-19

We are working on a target for this measure

See KPM 10
KPM 10 (July 2019): % of students responding positively to the NSS question on overall satisfaction

11. Postgraduate measure of student satisfaction

In development:

We expect to specify this measure during autumn 2020

We want all students, of all types and backgrounds, to have a positive experience of higher education.

This measure will help fill the current gap in our ability to measure student satisfaction among postgraduates.

12. A proxy measure for learning gain

In development:

We are working on a timetable for the development of this measure

Learning gain is defined in various ways, and often refers to improvements in knowledge, skills, work-readiness and personal development made by students during their time in higher education.

Learning gain is difficult to measure in a diverse sector with diverse learning objectives for its students. But it is essential to understanding the value of higher education. Over time, we want to develop a measure to demonstrate and track this value brought about by the sector.

13. The extent and impact of poor learning and teaching

In development:

We are preparing data to publish against this measure

This metric will seek to capture the extent to which students’ experience falls below our quality thresholds.

See the specification for this measure.

14. The impact on students of course, campus or provider closure

In development: 

We expect to specify this measure during winter 2019-20

We can expect course, campuses or providers to close as a normal part of a functional higher education system.

This measure will capture how far students’ interests are protected in such cases. It will look at the extent to which students’ interests are protected in such cases through continuity of study options, including by transfer.


We welcome feedback on the key performance measures, including on our overall approach and on individual measures. If you have any comments or queries, please contact Josh Fleming at .

If you have any queries about the statistics published as KPMs, please contact Matthew Jones at .

The Office for Students is committed to following the Code of Practice for Statistics for the statistics it produces. See more information and our statistics release schedule

If you have any other questions or complaints about statistics produced by the Office for Students, please contact Mark Gittoes, Head of Profession for Statistics, at  or call 0117 931 7052.

Last updated 06 January 2020
06 January 2020
Specification for KPM 13 added
18 December 2019
Specification dates updated

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