Experience performance measures
Strategic objective 2:
‘All students, from all backgrounds, receive a high quality academic experience, and their interests are protected while they study or in the event of provider, campus or course closure.’
We have four strategic outcomes under this strategic objective, and seven key performance measures (KPMs) to help us demonstrate progress against them.
Strategic outcome: Students are able to choose from a diverse range of high quality higher education provision, which is responsive to the preferences and needs of students from all backgrounds and to the shifting national and global environment.
8. Diversity of provider choice within subject
There is more diversity of provider choice within subjects for UK-domiciled students in full-time higher education courses than for students in other domiciles or modes of study.
9. Diversity of subject choice by region of domicile
Local London students have the highest subject concentration compared with students from other regions.
Strategic outcome: Students have a positive experience of higher education and are highly satisfied with the quality of teaching, learning, wider experience and outcomes.
10. Students responding positively to the NSS question on overall satisfaction
74.9%
Satisfaction in 2020-21
We are working on a target for this measure
11. Postgraduate measure of student satisfaction
In development:
We have paused some activity due to the coronavirus (COVID-19) pandemic.
We hope to specify this measure soon.
We want all students, of all types and backgrounds, to have a positive experience of higher education.
This measure will help fill the current gap in our ability to measure student satisfaction among postgraduates.
Strategic outcome: Students’ knowledge and skills are improved during their higher education experience.
12. The extent to which providers effectively demonstrate the learning gain of their students
In development:
We have paused some activity due to the coronavirus (COVID-19) pandemic.
We hope to specify this measure soon.
Learning gain is defined in various ways, and often refers to improvements in knowledge, skills, work-readiness and personal development made by students during their time in higher education.
13. The extent and impact of poor learning and teaching
In development:
We are preparing data to publish against this measure.
This metric will seek to capture the extent to which students’ experience falls below our quality thresholds.
See the specification for KPM 13.
Strategic outcome: Students’ interests are protected when events have a material negative impact on their ability to continue to study on a course, at a campus, or with a provider.
14. The impact on students of course, campus or provider closure
There were no instances of market exit relevant to this KPM in 2019-20.
This webpage will be updated three times a year and any instances of provider closure will be reflected in the data that is used to inform this KPM.
We can expect course, campuses or providers to close as a normal part of a functional higher education system.
This measure will capture how far students’ interests are protected in such cases. It will look at the extent to which students’ interests are protected in such cases through continuity of study options, including by transfer.
See the specification for KPM 14.
Feedback
We welcome feedback on the key performance measures, including on our overall approach and on individual measures. If you have any comments or queries, please contact Josh Fleming at [email protected].
If you have any queries about the statistics published as KPMs, please contact Hannah White at [email protected].
The Office for Students is committed to following the Code of Practice for Statistics for the statistics it produces. See more information and our statistics release schedule.
If you have any other questions or complaints about statistics produced by the Office for Students, please contact Mark Gittoes, Head of Profession for Statistics, at [email protected] or call 0117 931 7052.
09 September 2021 - KPM 10 updated with annual update
11 March 2021 - Annual update for KPMs 8 and 9
08 December 2020 - Page updated to include key performance measures 8 and 9.
15 October 2020 - Link to new page about KPM 12
15 July 2020 - KPM 10 annual update
09 July 2020 - Update on specification timescales for KPMs 8, 9, 11, 12 and 14
06 January 2020 - Specification for KPM 13 added
18 December 2019 - Specification dates updated
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